Summary
A global technology leader providing advanced equipment and solutions for the semiconductor and electronics industries. The company provides high-performance equipment and technologies supporting leading semiconductor manufacturers and high-tech customers worldwide.
Responsibilities
- Lead and develop a team of Field Service Engineers and Technicians, including coaching, training, performance management, and resource allocation.
- Oversee field service activities for semiconductor and high-tech equipment, including installation, maintenance, troubleshooting, and equipment performance improvement.
- Act as the key escalation point for complex technical issues and coordinate with regional and global engineering teams to drive effective solutions.
- Manage service schedules, preventive maintenance, emergency support, and manpower allocation to maximize equipment uptime and service efficiency.
- Build strong relationships with key semiconductor customers and serve as the key interface between customers, local service teams, and global stakeholders.
- Monitor service performance and identify opportunities to improve response time, troubleshooting efficiency, and overall service quality.
- Oversee spare parts, service tools, and equipment maintenance to ensure smooth field operations and compliance with company standards.
- Prepare and present service performance updates, technical findings, and improvement plans to customers and internal management.
Requirements
- Bachelor’s degree or above in Electrical, Electronics, Mechanical Engineering, or related disciplines.
- 5 years or above of experience in field service/equipment engineering, preferably within the semiconductor or high-tech equipment industry.
- Experience with semiconductor equipment or other complex industrial equipment is highly preferred.
- Previous experience in team leadership, people management, or mentoring engineers is preferred.
- Strong technical troubleshooting, problem-solving, and customer handling skills.
- Good command of spoken and written English and Mandarin Chinese, with the ability to communicate effectively with global teams.
- Strong communication and presentation skills with a customer-oriented mindset.
- Willingness to support customer sites and occasional emergency / after-hours service when required.
Post Time｜2026/08/27
