Service Operation Manager

As a key member of our team, you will lead and develop a high-performing service operations organization, aligning with the overall service strategy and our culture. Your mission is to create an outstanding customer experience, meet market demands, and support growth opportunities in Service. Your main objectives include:
Operational Excellence: Elevate our operations to a world-class level with a strong focus on safety, in accordance with our policies.
Profitability and Growth: Drive profitable growth by optimizing the utilization of service resources and infrastructure while aligning with financial goals.
Team Engagement: Foster engagement and motivation within the Service Operations team to enhance customer experiences, uphold commitments, maintain service quality, and create new service opportunities.
Safety: Ensure compliance with local policies and global corporate governance, and champion a safety culture to promote safe work behaviors.
Execution: Lead and develop the Service Center and Field Service teams, optimizing resources for timely delivery and execution.
Competence Development & Continuous Improvement: Drive skill development and continuous improvement initiatives within the team.
Service Operations Management: Align Service Operations capabilities with divisional managers to support the overall Service strategy, focus areas, and sales activities.

Experience: At least 10 years of relevant work experience, with a strong background in safety culture, leadership, planning, networking, and influencing.
Education: A degree in Engineering (Electrical, Mechanical, or related fields) or equivalent experience is required.
Language Skills: Proficiency in English.
Business acumen, creativity, decisiveness, change management, and a focus on quality.
Excellent communication skills and a strong team player.
Management Experience: Over 5 years of experience in management
Continuous Improvement: Proven experience in leading continuous improvement initiatives.