Service Supervisor

A MNC company who is one of the global leader in industrial system and component filed, dedicated to high-quality product manufacturing.

Lead, manage, and support a team of service technicians and engineers to provide prompt and effective technical service to the B2B clients.
Ensure that service requests, maintenance schedules, and repairs are completed on time, meeting both company standards and customer expectations.
Act as a point of contact for key clients, addressing concerns, providing updates, and ensuring a high level of customer satisfaction through efficient service.
Identify areas for improvement within the service department, implementing new processes or technologies to increase operational efficiency and effectiveness.
Maintain accurate records of service operations, including job status, costs, and customer feedback. Provide regular updates to the Manager on department performance.
Ensure that all service activities comply with company policies, safety regulations, and industry standards. Promote a culture of safety among the team.
Oversee the allocation of tools, machinery, and spare parts, ensuring that the team has the necessary resources to complete their tasks efficiently.

Fluent in both English and Chinese.
5 years or above of experience in service operations within the machinery industry, with at least 2 years in a supervisory role.
Strong understanding of machinery maintenance, repair, and troubleshooting in a B2B environment.
Proven ability to manage teams, provide mentorship, and resolve conflicts.
Excellent written and verbal communication skills, with the ability to interact professionally with both technical staff and business clients.
Strong analytical skills to assess service issues and implement solutions quickly.
Ability to prioritize tasks, manage multiple projects, and meet deadlines.
Familiarity with service management software, inventory tracking systems, and MS Office Suite.