Customer Service Manager

Post Time｜2024/07/23

Focused on developing semiconductor products. Committed to revolutionizing the power electronics world in terms of efficiency, performance, size, cost, and sustainability.

Responsibilities｜

• Supervise the process of customer order entry, verification, and management to ensure prompt handling of orders.
• Oversee the procedures for RMA, order adjustments, cancellations, etc., in line with company policies or customer agreements.
• Collaborate with Supply Chain and Operations to monitor supply and demand dynamics.
• Manage the archiving of customer information to meet audit requirements for POs, quotes, pricing approvals, sales agreements, and contract compliance.
• Facilitate order fulfillment by working closely with Planning, Sales, and Warehouse teams.
• Serve as a communication link between the sales team, supply chain, and customers.

Requirements｜

• Bachelor’s degree or higher.
• 7-10 years of experience in Customer Service or Sales Operations, preferably in the semiconductor industry.
• Experience managing a small team as a hands-on working manager.
• Proficiency in both oral and written English; Mandarin is a plus.
• Skilled in MS Office: Word, Excel (vlookup, pivot tables), PowerPoint.
• Familiarity with ERP and CRM tools.
• Strong sense of responsibility, excellent execution skills, and a good team player.
• This position can be remote.