Service Engineer

Post Time｜2024/07/23

A MNC company and one of the worldwide leading brand in instrument field, providing high quality products and services to the client.

Responsibilities｜

• Conduct scheduled preventative maintenance, compliance qualification, and regular customer visits to repair instruments, ensuring customer satisfaction in Taiwan and other regions as needed.
• Perform product installation and provide operator training onsite.
• Deliver training and technical advice on instrument use, both in person and over the phone.
• Address complex repairs proactively by utilizing the Service Escalation process and coordinating with Service Specialists and other relevant channels regionally and globally.
• Manage service tools and personal stock of spare parts proactively, ensuring timely completion of paperwork and system input.
• Serve as a key liaison between customers and various departments, including Support, Sales, and Marketing.
• Communicate Service Products to customers and provide leads to the Service Sales Representative or Service Manager as they arise.
• Foster a cooperative and productive work environment with all employees.
• Effectively manage customer relationships and expectations.

Requirements｜

• Experience in service products selling, marketing, and distributor management is a plus.
• Experience with CMP/PCB, EMS (Electronics Manufacturing Services), or Pharma companies.
• Willingness and ability to travel to different sites as required.