Operations Manager / 運營經理

Summary

運營經理將在組織內扮演關鍵角色，負責協調與管理物流和供應鏈運營，確保產品從全球供應商順利運抵當地分銷渠道。此外，該職位還將領導客戶服務團隊，確保售後支持的高效運行。

The Operations Manager will play a pivotal role in coordinating and managing logistics and supply chain operations, ensuring smooth product flow from global suppliers to local distribution channels. Additionally, this position will oversee the Customer Service team to ensure efficient post-sales support.

Responsibilities

• 物流與供應鏈管理 Logistics & Supply Chain Management
  • 負責監督和管理產品的進口流程，包括海關清關、貨運安排及倉儲管理。
    Manage and oversee all aspects of product importation, including customs clearance, freight forwarding, and warehousing.
  • 優化庫存水平，確保能夠有效滿足市場需求，並降低相關成本。
    Optimize inventory levels to meet sales demand and minimize costs.
  • 與海外供應商密切合作，確保貨物按時到達並滿足品質要求。
    Collaborate with overseas suppliers to ensure timely delivery of goods and quality compliance.
• 零售與批發支持 Retail & Wholesale Operations Support
  • 與零售團隊協同作業，確保產品分銷和補貨計劃的順利執行。
    Work closely with retail teams to manage product distribution and replenishment.
  • 協調批發渠道，確保訂單準確履行並按時交付。
    Coordinate with wholesalers to ensure seamless order fulfillment and delivery.
• 團隊領導與發展Team Leadership & Development
  • 監督客戶服務團隊，確保高效回應顧客查詢、投訴及售後問題。
    Supervise the Customer Service team to ensure high-quality responses to inquiries, complaints, and post-sales issues.
  • 提供培訓和指導，提升團隊的專業能力和工作表現。
    Provide training and guidance to develop team competencies and performance.
    
• 流程優化與成本控制 Process Optimization & Cost Control
  • 不斷改進運營流程，以提高效率並降低成本。
    Implement and streamline operational processes to improve efficiency and reduce costs.
  • 監控運營績效指標，確保物流和客戶服務部門達到設定的目標。
    Monitor key performance indicators (KPIs) to ensure logistics and customer service departments meet set goals.
• 合規性與風險管理Compliance & Risk Management
  • 確保所有進出口流程遵守相關法規和公司政策。
    Ensure compliance with import/export regulations and company policies.
  • 識別並有效管理運營過程中的風險，保障業務的穩定運行。
    Identify and mitigate risks in logistics and operational processes to ensure smooth business continuity.

Requirements

• 商業管理、供應鏈管理、物流或相關專業的學士學位
  Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field.
• 至少5年以上運營、物流或供應鏈管理經驗，優先考慮具有零售或消費品行業背景的候選人
  5+ years of experience in operations, logistics, or supply chain management, preferably in the retail or consumer goods industry.
• 擁有強大的組織與項目管理能力，能夠同時處理多項複雜任務
  Strong organizational and project management skills, capable of managing multiple complex tasks simultaneously.
• 精通物流管理軟件和MS Office套件
  Proficient in logistics software and MS Office Suite.
• 良好的中英文溝通能力，能夠與國際和本地團隊順利協作
  Excellent communication skills in both English and Mandarin, able to work effectively with international and local teams.
• 注重細節，具有卓越的問題解決能力
  Strong attention to detail and problem-solving skills.

Post Time｜2025/01/16