Field Service Engineer

Summary

A well-established technology company serving the global semiconductor industry. The company provides highly engineered solutions that support critical manufacturing processes for advanced semiconductor production and works closely with leading wafer fabs and equipment manufacturers worldwide.

Responsibilities

• Provide on-site installation, commissioning, maintenance, and troubleshooting support for customers across semiconductor fabs and equipment manufacturers.
• Perform preventive maintenance, system diagnostics, calibration verification, and corrective actions to ensure optimal equipment performance.
• Support customer qualification activities, product evaluations, and new technology deployments.
• Work closely with customers to identify and resolve technical issues related to gas flow control systems and process equipment.
• Collaborate with global Engineering, Product Development, and Technical Support teams to investigate root causes and implement effective solutions.
• Deliver technical training and operational guidance to customers as required.
• Maintain detailed service records, technical reports, and customer documentation.
• Develop strong customer relationships and serve as a trusted technical advisor during on-site support activities.
• Support field upgrades, product improvements, and continuous improvement initiatives.
• Travel regularly to customer sites within Taiwan and occasionally across the Asia-Pacific region as required.

Requirements

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Chemical Engineering, Physics, Materials Science, or a related technical discipline.
• 7 years or above of experience in semiconductor equipment service, technical support, applications engineering, or related customer-facing engineering roles.
• Experience supporting semiconductor manufacturing environments, including wafer fabs or equipment OEMs.
• Strong troubleshooting and root-cause analysis skills.
• Excellent communication and customer service abilities.
• Ability to work independently in a fast-paced field environment.
• Proficiency in written and spoken English.
• Willingness to travel as required.

Post Time｜2026/06/03