Head of Operations

Summary

We are seeking a highly agile and hands-on Head of Operations to lead end-to-end operations across three dynamic retail brands within our group. This role requires strong operational expertise, logical thinking, and resilience under pressure.

As a newly formed team, we value adaptability, proactive problem-solving, and cross-functional collaboration. The ideal candidate will not only ensure smooth day-to-day operations but also drive continuous improvement across supply chain, logistics, and customer service functions.

Responsibilities

• Logistics & Supply Chain Management
  • Manage end-to-end logistics processes including importation, customs clearance, freight forwarding, and warehouse operations
  • Collaborate closely with global suppliers to monitor shipment schedules and ensure product quality standards
  • Optimize inventory levels and warehouse efficiency to balance replenishment speed and cost control
• Retail & Wholesale Operations Support
  • Coordinate product distribution and replenishment across retail stores and wholesale partners.
  • Work closely with sales and planning teams to support demand forecasting and inventory allocation
  • Ensure timely and accurate order fulfillment to meet channel and customer expectations
• Team Leadership & Cross-functional Collaboration
  • Lead and develop the customer service and operations support teams with a focus on responsiveness and accountability
  • Build strong working relationships with internal departments including merchandising, warehouse, finance, and marketing.
  • Recruit, train, and coach team members to strengthen execution, flexibility, and problem-solving capabilities
• Process Optimization & Performance Management
  • Develop and refine SOPs to enhance operational efficiency and reduce manual workload
  • Track and analyze key performance indicators (KPIs) to identify bottlenecks and drive continuous improvement
  • Lead digital tool adoption (e.g., ERP, WMS) to support data-driven operations and automation
• Compliance & Risk Management
  • Ensure full compliance with import/export regulations, tax policies, and internal controls
  • Identify and manage risks across supply chain and operational processes to ensure business continuity and scalability

Requirements

• Bachelor’s degree in Business, Supply Chain, Logistics, or related fields
• 5+ years of experience in operations, logistics, or supply chain management, preferably in retail or consumer goods
• Proven ability to thrive in high-pressure, fast-paced environments with a hands-on and flexible working style
• Strong communication and stakeholder management skills across functions and geographies
• Proficient in Excel, ERP/WMS tools, and inventory systems
• Bilingual in English and Mandarin
• Analytical mindset with strong problem-solving and process-thinking ability

Post Time｜2025/07/11