Company Overview
Our client is a global industrial equipment company providing advanced manufacturing solutions for electronics and semiconductor-related industries. The company serves customers across Asia and is expanding its regional aftersales organization to strengthen technical support, customer service, and regional service capabilities.
Job Summary
The Regional After-Sales Service Manager – Asia will lead after-sales service operations in Taiwan while supporting key customers and service partners across Asia. This is a hands-on regional leadership role combining technical service management, team leadership, key-account support, P&L ownership, and regional service development.
Responsibilities
- Lead the Taiwan service team and coordinate after-sales activities across key Asian markets, including engineer dispatch, service quality, response time, and performance management.
- Own regional service P&L and operational performance, including labor utilization, travel expenses, warranty costs, and spare-parts inventory.
- Serve as the primary technical service contact for key customers and distributors, managing escalations, maintenance planning, downtime, and repair solutions.
- Provide hands-on and remote technical support for critical equipment issues, including emergency customer-site support across Asia when required.
- Develop regional service processes, SOPs, troubleshooting guidelines, equipment databases, and technical case libraries.
- Coach and train service engineers, customers, and distributors on equipment installation, maintenance, troubleshooting, and safety.
- Analyze recurring failures, service data, spare-parts usage, and customer feedback to drive continuous service and product improvements.
- Develop and manage regional service partners and distributors, including capability assessment, service standards, audits, and certification.
Requirements
- Bachelor’s degree or above in Mechatronics, Automation, Electrical Engineering, Mechanical Engineering, or a related technical discipline.
- 8+ years of experience in industrial equipment after-sales service, field service, or technical support.
- At least 3 years of team leadership or regional service-management experience.
- Strong experience with industrial manufacturing equipment; SMT, reflow soldering, thermal-processing, or vacuum equipment experience is highly preferred.
- Strong ability to read electrical schematics and mechanical drawings.
- Hands-on troubleshooting capability involving PID temperature-control systems, motor circuits, transformers, pneumatic / vacuum systems, mechanical mechanisms, and equipment software.
- Familiarity with SMT process windows and reflow-profile optimization.
- Experience managing technical escalations, customers, operational KPIs, and service costs.
- Professional English proficiency for technical communication, reporting, training, and business discussions.
- Willingness to travel frequently throughout Asia.
Preferred Qualifications
- Experience with reflow ovens, SMT equipment, vacuum systems, or thermal-processing equipment.
- Experience working for a European, German, or multinational industrial equipment manufacturer.
- Experience managing service operations across multiple Asian countries.
- Experience developing and managing distributor or service-partner networks.
- Experience with multiple equipment platforms or product lines.
- Electrical license or relevant technical certifications.
- Experience with spare-parts planning and regional inventory management.
Ideal Candidate
The ideal candidate is not a pure people manager.
- We are looking for a senior service leader who can personally understand and troubleshoot equipment while also managing:
- Service Team → Key Customers → Technical Escalation → P&L → Service Partners → Regional Operations
- Strong candidates may come from:
- Senior Field Service Engineer → Service Supervisor → Service Manager
- Regional Technical Service / After-Sales Manager within SMT or industrial equipment companies.
Why Join
- Lead regional after-sales operations across Asia.
- Take ownership of both technical service quality and business performance.
- Manage strategic customers and service partners across multiple markets.
- Build and improve regional service capability and operating standards.
- Maintain hands-on involvement with sophisticated industrial equipment.
- Develop toward broader regional service leadership responsibilities.
Post Time｜2026/10/28
