Summary
A fast-growing AI startup is looking for a Product & Launch Operations Lead to drive the successful launch and ongoing operations of its consumer-facing AI products.
Working closely with Product, Engineering, Marketing, and leadership, this role connects product development with real-world users — ensuring launches are well executed, user feedback is captured and acted upon, and operational issues are resolved quickly as the product scales.
Responsibilities
- Product Launch & Release Operations
Lead operational planning and execution for product launches and major releases, including launch timelines, readiness reviews, testing coordination, issue escalation, and post-launch follow-up. - User & Community Operations
Monitor user feedback and community signals across multiple markets, identify recurring pain points and emerging trends, and translate insights into actionable input for Product and Engineering teams. - Customer Experience & Support Operations
Build and improve customer support workflows, including FAQs, issue escalation, bug reporting, payment/refund support, and service quality tracking. - Campaign & Launch Execution
Partner with Marketing and other teams to execute campaigns, events, creator/IP collaborations, beta launches, crowdfunding, pre-orders, and other go-to-market initiatives. - Cross-functional Coordination
Drive alignment across Product, Engineering, Design, Marketing, BD, and other stakeholders to ensure clear ownership, timelines, and execution of key deliverables. - Process & Operational Improvement
Identify gaps in product and launch operations, proactively resolve issues, and establish scalable processes that improve execution and accountability.
Requirements
- Proven experience in Product Operations, Launch Operations, Program Management, Growth Operations, or similar cross-functional roles.
- Hands-on experience supporting or leading consumer product launches, major releases, campaigns, or other go-to-market initiatives.
- Strong understanding of user experience and the ability to translate user and community feedback into actionable priorities.
- Strong project management, cross-functional coordination, and problem-solving skills.
- Highly execution-oriented, detail-minded, and comfortable taking ownership in a fast-moving startup environment.
- Fluent in Chinese and English; Japanese proficiency is highly preferred.
- Experience with AI products, consumer apps, gaming, entertainment, creator products, or community-driven products is a strong plus.
Post Time｜2026/08/17
